Once your order is shipped, you will receive an email with a tracking number. You can use this number on our website's tracking page to see real-time updates on your shipment's status.

If you wish to cancel your order, please send us a cancellation request within 24 hours of your purchase. Orders that have already been shipped cannot be canceled, but you can return them upon receipt following our return policy.

We strive for complete satisfaction. If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will guide you through the return process and ensure the correct or a replacement item is sent out immediately.

If your order has not yet been dispatched, you can change the delivery address by contacting our customer service team as soon as possible. Please provide your order number and the new address details. However, if your order has already been dispatched, we are unable to change the delivery address. In such cases, we recommend contacting the courier directly to see if they can reroute your package.

Delivery times can vary depending on your location. Once dispatched, typically, shipping takes on average 5-12 business days. For international orders, please allow up to 14 business days for delivery.

Yes, all our products come with a two-year warranty covering manufacturing defects. This does not cover wear and tear from daily use or accidental damage. For more details, please see our warranty terms on the product pages.

Currently, our products are available exclusively online. This allows us to offer a wider selection and better prices by cutting out the middleman. We provide detailed product descriptions and images to help you shop with confidence.

To keep your jewellery looking its best, follow these simple care instructions:

• Avoid Exposure: Keep your jewellery away from water, harsh chemicals, hand creams, lotions and extreme temperatures. Remove your jewellery when bathing, swimming, or engaging in activities that may cause perspiration.
• Gentle Cleaning: Regularly clean your jewelry with a soft, lint-free cloth to remove any dirt or oils.
• Proper Storage: Store your jewellery in a dry place away from direct sunlight. Use a fabric-lined jewellery box or individual pouches to prevent scratches and tangling.
• Wear with Care: Put on your jewellery last when dressing and take it off first when undressing to avoid contact with perfumes, lotions, and hairsprays.

By following these care tips, you can extend the life and maintain the beauty of your jewellery for years to come.

We accept returns within 30 days of receipt. Items must be returned in their original condition and packaging. Please note that custom-made or personalized items are not eligible for returns unless they are defective. For more information, please visit our "returns policy" page.

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